SHIPPING, What to Expect

The gallery takes great pride in getting you your art safely.  Please see below for a few things to expect when your piece is shipped.

-Once your piece is packed and ready to ship, your art consultant will email you all tracking information.

-Smaller pieces are either shipped Fedex Ground or Fedex 3 day.  Depending on size,  shipments will need to be signed for.

-Once Fedex shipments leave our production facility, the gallery can no longer make changes to the delivery.  All changes to delivery need to be made on recipients end.

-Larger pieces are shipped freight.  The gallery uses several freight carriers depending on size and location of final destination.

-Large pieces will either arrive in a crate or boxed and on top of a pallet.  These pieces will often require two people to handle once they are delivered.

-Delivery companies WILL NOT open the boxes or crates and WILL NOT bring the boxes or crates into your home.

-If additional shipping charges are added to your shipment once the shipment has left the gallery or our production facility the client or recipient will be responsible for any additional charges that may occur, ie: needing a lift gate at delivery, rescheduling delivery, storage fees etc.

-Freight delivery carriers will call you prior to delivery to arrange a delivery day and time, freight shipments can not be delivered on Saturdays. If the delivery company has to store art due to client not being able to accept delivery on a timely basis client will be responsible for any storage fees.  Once delivery is scheduled if you need to make a change to the scheduled delivery you will be responsible for any rescheduling fees that may apply.  Once delivery is scheduled, please make sure you have help during delivery time. This is the perfect time to have your art installer scheduled if you need one.

-If art ends up getting shipped back to the gallery, due to client not being able to except delivery client will be responsible for all shipping fees.

-To open crates you may need a  TORX bit set, or screw driver bit, be very careful when unpacking art.

-If you suspect damage, have the delivery driver take a note, take pictures of the shipment and call the gallery at 435-575-1270 while delivery driver is still with you.

-If art is damaged you will need to hang on to all packing material including crate etc. Failure to do so may result in a delayed shipping claim.

-Art must be opened and inspected within 48 hours of receiving, if not opened within 48 hours and art is damaged the gallery may not be liable for a replacement piece.Call the gallery or your art consultant anytime with questions 435-575-1270.

Caring for and cleaning your art.

Acrylic pieces, this includes most of the McMillens limited editions. To clean your acrylic laminated artwork simple use a damp cloth to wipe away dust and finger prints, DO NOT use window cleaner or anything with ammonia in it as over time it will cloud the acrylic. We recommend the product called Plexus to clean and polish the acrylic art. Simple spray Plexus on a micro fiber cloth and polish your art in the same way you'd polish a car. Plexus can be found easily online and often motorcycle shops carry it as it's a plastic chrome polish. Please call the gallery with any questions, 435-575-1270.

Museum glass, this will include the McMillens horse pieces along with some wildlife pieces. Placed on the back of your art will be a sticker letting you know it's museum glass. To clean simply use a clean cloth and spray glass cleaner on the cloth and polish the glass on your artwork. DO NOT spray cleaner directly on the glass as it could seep into the edges and damage the print. Call the gallery with any questions, 435-575-1270.

Hanging Your Art

Please be aware their are several methods to install your art, call the gallery at anytime with any questions regarding your installation. The gallery would be happy to assist you with finding a professional art installer in your area at anytime. 

At the right you will see an example of Wall Buddies, these normally come on Museum Mounted pieces less then 60" wide. Some square pieces will come with "D" rings (see below). Please make sure to use the proper strength rated Wall Buddy Hangers when installing your art. Please note their are several ways to hang and install your art, if you have any questions call the gallery, or let us assist you in finding a professional art installer.

Make Sure to use the correct Hanging Hooks for your wall surface.

PLEASE NOTE: Some wall buddies will require the use of dry wall anchors instead of wall buddy hooks. Dry wall anchors come in several sizes consult your local hardware store.

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Framed pieces and pieces with "D" rings

"D" Rings will come mounted on museum mounts over 60" wide, square museum mounts, along with larger framed pieces. Smaller framed pieces will come with "D" Rings and a wire running between the two rings. If your piece comes with a wire use the hanging hooks to attach the wire  when hanging. If your piece only comes with "D" rings use the hanging hooks directly into the "D" Ring (see example on right). DO NOT put a wire on your piece if it is not already there as over time that could cause either the frame or the museum mount to warp. Please call the gallery with any questions and use the proper weight rated hanging hook for your piece of art..

Make Sure to use the correct Hanging Hooks for your wall surface.


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Please note adding lighting to your artwork is completely up to you, below are some suggestions if you choose to add lighting. Notice the picture at the right, this includes two different types of lighting which we have to be the most common, tracking lighting and recessed can lights.

Track Lighting, you will notice track lighting in the ceiling above the fire place, this is the most common way to light your art. Often times tracks came be placed almost anywhere in a ceiling, the biggest thing to be aware of is how far away the track will be from your art. The gallery recommends two types of light bulbs, flood and spot. 

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White Glove Service

The gallery is excited to offer a white glove service throughout the lower 48 states. Let the gallery coordinate delivery of the art along with the installation. The gallery will make all of the arrangements to get you your art safely and hung in a professional manner, we will also dispose of all packing and shipping material. Prices for our white glove service start at $1500, let you art consultant know if you'd like to take advantage of our white glove service.

Pricing varies depending on location and size of the art.

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